Phil Long Lincoln in 1114 Motor City Drive

Customer Reviews about Phil Long Lincoln:

• ★ ★ ★ ★ ★
  "Tracy Hall and her team are "simply, Amazing!"" - ericlhaynes Tracy Hall has helped me with my service needs with my vehicles and that's why I'll continue to come back to her and her team for ALL my service needs. Attention to detail is paramount. It helps when my concerns are clearly explained and given the best remedy for repair. I thought my repairs would be expensive but then I was given the news that they found new ways to save me money. What a pleasant surprise! Believe me, if you prefer a reasonable, A+ service at a Luxury dealership, you can't get any better than Tracy and her team. Thank you for such a pleasant experience. I'll tell everybody that I come in contact with to come to you if they want the job done right!
  By Taylor Haynes, May 28, 2017
• ★ ★ ★ ★ ★
  I had a drive train noise in a 2004 Lincoln Aviator that I had bought a couple months ago. I had it towed to Phil Long Lincoln as I was afraid to drive it. It was diagnosed the same day and repaired within a few days to our satisfaction. Turned out to be a drive shaft that was loose on one end. The service manager was very friendly and kept me informed every step of the way.
  By Billy Chapman, February 04, 2017
• ★ ☆ ☆ ☆ ☆
  The salesperson attempted to be helpful. The "finance" guy (this was a mostly cash deal) also attempted to be helpful. The sales manager, despite the written customer service credo over each exterior door, was rude and offensive. One does expect to "negotiate", or "horse trade" when exchanging a used vehicle and a lot of cash (actual green cash money) for another used vehicle. One does not expect to be condescended to, or insulted in one's hearing range but not to one's face. Of course, every courtesy was extended to a rather well-off couple who appeared to be purchasing a high dollar vehicle, or perhaps having one serviced. I told the sales manager I would never shop there again, I told the salesperson I would not return. The kind of hypocrisy the sales manager demonstrated is a slap in the face to anyone trying to give good customer service. I realize in the grand scheme of the Phil Long enterprise, my transaction is paltry; but why post the words above your door......if it's really "every customer, every time", then live the words......walk the talk, and if not, I know a guy who'll paint over those words for ya, Mr. Sales Manager.
  By Eva Talbott, November 05, 2016

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About Phil Long Lincoln in Colorado Springs